Refund policy

Purchases unlock digital video that streams immediately, so in most places the right to cancel a distance purchase does not apply once streaming begins, and you agree to that when you buy. We still refund in the cases below, because a refund is cheaper than an argument.

We refund in full when

• The content you paid for does not play in your browser and we cannot fix it within 48 hours of you telling us.
• You were charged more than once for the same purchase.
• You ask within 24 hours of purchase and have not watched more than the first minute of the paid content.

We do not refund when

• You have watched the paid content and did not like it. The first episode of every series is free so you can judge before paying.
• You lost access because you cleared your browser storage. Tell us the purchase reference and we will restore access instead.

How to ask

Write to [contact email] with the payment reference from your processor receipt and the browser you used. We answer within two working days and refunds go back to the original payment method.

Chargebacks

Please ask us first. A chargeback filed without contacting us may lead us to block the session that made the purchase.